Meet Katrina Rapa, our Client Coordinator.
In this position, Katrina serves as client liaison, assisting in coordinating and scheduling cases for dispute resolution with counsel and pro se clients, while providing high level support to MDRS Founder and CEO Attorney Brian Jerome and Director of Marketing and Operations Sheri Wilson.
Need help with scheduling? Have a session submission question? Want to set up Zoom training? Need to speak with your mediator? Have an invoice question? Katrina is the woman to ask!
Katrina is a lifelong resident of Methuen, holds a Bachelor of Arts degree in Liberal Arts from University of Massachusetts Lowell. Prior to joining MDRS Katrina was active in the insurance industry in sales and administration.
Katrina loves working with and assisting longtime clients (and getting to know new ones!), and will be happy to answer any questions regarding the process of mediation/arbitration, scheduling, and prepping for upcoming sessions. Please feel free to contact her any time at Katrina@mdrs.com.